Technology & Training
Booking Management System
We will provide you with a booking system to manage all the bookings you make for yourself and anyone you sell travel services to. The booking system includes all the functionality to view pricing and availability, make bookings, generate travel documentation, collect payments and save client records.
GDS
For members that opt for the annual subscription, we will provide you with your own Galileo or Amadeus GDS terminal. You will be able to use all the functionality of a GDS including checking fares and rules, searching for availability, holding seats, creating PNRs and issuing tickets.
For members that opt for the monthly subscription, you will have access to the GDS emulator which has all the native functionality of the GDS terminal using commands but without some of the UI assistance features that are offered on Galileo Smart Point or Amadeus Web Terminal.
The GDS is the system used by all airlines to store and distribute their fares and availability as well as create live bookings directly into the airline system.
The GDS is especially useful for those that now how airlines manage their yield management. Lower fare booking classes are often released at odd times of the day, but do follow a pattern. Often, this is in the middle of the night. So if you check availability at the right time, you can often save a lot of money on your flight tickets.
Redemption Flights: If you know which class the airline uses for redemption tickets, you can check availability much faster using the GDS
Ticketing
Our platform provides automated ticketing functionality. Provided payment has been made, you will be able to issue tickets immediately. Our ticketing function allows you to issue tickets up to 2 hours before the departure of a flight and you can issue both IT and Net fare tickets using the functionality we provide.
If you are holding IT fares many months in advance of travel, the system will alert you as you come close to the date that tickets must be issued. You can set the system to auto issue the tickets (if you have available funds on your account) or issue the tickets manually.
Payment Processing
We provide you with merchant facilities that allow you to take payments by credit card for any bookings you make for friends, family and acquaintances. Once you have made the bookings in the system, you can send the quotation or booking confirmation to your client. They will be able to review the information and then click on a link that takes them to the payment gateway. Once payment is made, the funds will show on the system under the booking record and you will be able to issue hotel or supplier vouchers and flight tickets.
Our payment processing system uses 3D secure to ensure that no fraudulent transactions pass through the system. We have negotiated amazing rates with our merchant gateway provider which is as low as 0.89% on personal Visa cards and Mastercard.
Product Training
We run regular interactive webinars with airlines, hotels, cruise lines, car hire operators and other product suppliers to help you learn about the unique selling points of different products. These sessions will equip you with answers to the questions that customers are likely to ask about a product as well as give you the skills and techniques to effectively sell these products to customers.
A number of our product partners have also developed e-learning platforms where you can take courses followed by online assessments that provide a product expert qualification at the end.
Systems Training
Before you begin booking travel, we will provide you with comprehensive systems training. We will show you how to use the all the functionality of our booking and management system as well as teach you the dynamics of the GDS and the commands needed to check availability and rules, hold seats, create PNRs and issue tickets
Sales Training
If you intend on selling travel products, we will provide you will comprehensive sales training. Areas we cover include:
- The sales cycle and how to leverage it
- How to effectively present features benefits to prospective buyers
- Understanding buyer behaviour and motivation
- Using email not just to communicate but to influence the sale
- How effective questions and listening leads to sales
- Handling and overcoming objections even from the most difficult buyers
- How to close the sale and ensure everyone says YES
- Enhancing your self-confidence
- Consultative selling techniques
- Selling to multiple decision makers – e.g. wife on the phone but husband paying
- Opening up the sale
- Identifying the customer’s criteria for purchasing
- Building customer needs
- Dealing with difficult questions
- Handling price objections
- Reacting to buying signals
- Gaining commitment
- Adapting your tone and voice
- NLP and leveraging the power of language
Destination Knowledge
We have partnered with tourist boards and CVBs across the world to offer you over 100 destination training programmes. Each programme is run using highly effective e-learning software. You will develop advanced knowledge of each destination that will allow you to both answer questions about the destination but also make recommendations for the most suitable holiday based on your advanced knowledge. The courses will also give you the knowledge you need to effectively sell the destinations.
All of the courses have assessments at the end, and once completed, you will be certified by the tourist board as a destination expert. These qualifications can be used to enlace your CV
Marketing Training
If your intention is to make money from travel, out marketing workshops will teach you how valuable your existing network is. We will help you develop your skills to enable you to leverage the power of your network and promote your personal brand. We will also give you the skills to use social media in a way that is guaranteed to bring in sales. Our focus is on helping you engage your network rather than just throw information at them which is the mistake the vast majority of people in the travel industry make.
